Online Training FAQ


Please read the Frequently Asked Questions

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1. ENROLMENT INFORMATION

Question:

Can I get a refund?

(Last edited: Thursday, 23 May 2019, 2:23 PM)
Answer:

Once you have enrolled in the course (either through direct payment or through an enrolment key) you cannot obtain a refund.

Entry link: Can I get a refund?

Question:

Can you accommodate Special Needs Learners?

(Last edited: Tuesday, 5 June 2018, 12:06 PM)
Answer:

We can accommodate special needs learners in a few different ways.

  • Provide oral examinations;
  • Provide access to narrated versions of the course via the Internet;
  • Provide alternate media for the leaner to review the materials (PDF, Microsoft Word)

If you require access to accommodation for special needs learners please follow the link below to complete a request form:
https://form.jotform.com/70454734251958

Entry link: Can you accommodate Special Needs Learners?

Question:

How can I pay for the course?

(Last edited: Tuesday, 5 June 2018, 12:13 PM)
Answer:

When you attempt to enrol in the course, you will be given the option to use an enrolment key (previously purchased by yourself or someone else), or pay to enrol without a key.

If you do not have an enrolment key, use the PayPal link to pay using an existing PayPal account, or using a credit card (Visa, MasterCard, Amex).  The PayPal payment screen will provide an opportunity to enter credit card information directly, without using or creating a PayPal account.

If you wish to purchase an enrolment key (or multiple keys), please visit the FoodSafetyMarket online store.

Entry link: How can I pay for the course?

Question:

How do I create a user account for the FSM Campus?

(Last edited: Monday, 18 December 2017, 4:18 PM)
Answer:

You can watch a step-by-step tutorial by clicking here

Please note you must check your e-mail account for a confirmation e-mail to complete the account user registration process. If it is not in your In-box check you junk or spam filtered e-mail.

Read the confirmation e-mail carefully and follow the instructions.

Entry link: How do I create a user account for the FSM Campus?

Question:

How do I enrol in an online course?

(Last edited: Monday, 3 December 2018, 11:29 AM)
Answer:

Before you can enrol in any of the online training courses, you must first ensure that you have created an account on the FSM Campus.  If you have not already created an account, please visit the entry "How do I create a user account for the FSM Campus?" Please remember that this must be your own account, in your name.

In order to enrol in a course, you must be logged in through your personal account (not an employer's, manager's, supervisor's or co-workers...it must be YOUR account).

Once you are successfully logged in (and you can see your name in the upper-right corner of the Campus), there are two possible ways for your to enrol:

  1. If you have have been given an enrolment key from an employer, teacher, facilitator, or directly from the FoodSafetyMarket online store, you will need to enter it from the "Enrolment Key" section on the Campus "Home" page.  Do NOT select the course first, and then try to enter the key, as this will not work.  You MUST enter the enrolment key from the home page.  The "Enrolment Key" section is directly under the main scrolling picture on the Home page of the Campus, to the right of the courses currently available.

  2. If you do not have an enrolment key, and you wish to pay to enter directly, you will need to select the specific course from the list of available courses on the home page.  All courses that are currently open for enrolment are located on the home page, below the main picture, within the "Courses Currently Available" scrolling carousel.
    Once you have selected your course, you may follow the steps to pay to enrol directly using a credit card or PayPal.
    You do not need a PayPal account to use our direct payment service; however, we use secure payment services provided by PayPal, so you must select the PayPal option even if you wish to use a credit card. From there you may select the option to complete the payment using a credit card, without using or creating a PayPal account.

For those who choose to pay to enrol directly, ensure that you have read all of the information and requirements for the course before you pay.  some courses may require additional fees for exams or certification, and these are listed above the payment options for those courses. It is assumed that you have read about additional fees before you enrol.

Entry link: How do I enrol in an online course?

Question:

How much does online training cost?

(Last edited: Thursday, 11 July 2019, 11:54 AM)
Answer:

There are several online training courses available through the FSM Campus.  Below is a brief break-down of costs of each.

Course TopicCourse short nameCost of online trainingCost of certification exam
Workplace Hazardous Materials Information SystemWHMIS$29.95* (+ applicable taxes)No certification exam required
National Food Safety Training ProgramNFSTP$45.95* + applicable taxes$28.95* + applicable taxes + proctor fees (and possibly additional S&H fees)
Frontline Food SafetyFFS$45.95* + applicable taxes$28.95* + applicable taxes + proctor fees (and possibly additional S&H fees)
Managing Food SafetyMFS$95.99* + applicable taxes*exam fee is included

Proctors set their own rates for exam administration. Their fees will cover the cost of their time, and possibly any travel expenses. Proctor fees generally range from $25-$50 on top of the exam fee and any shipping and handling costs.

*prices subject to change without notice

Entry link: How much does online training cost?

Question:

What is an "enrolment key" and do I need one?

(Last edited: Tuesday, 5 June 2018, 12:01 PM)
Answer:

If the cost of your course is being covered by your employer, or as part of a class or program, then you can enrol in the course using an "enrolment key" rather than paying yourself. You would get the enrolment key from someone at your workplace or, in the case of schools, from your instructor, or possibly the book store. You will only need to activate the enrolment key the first time you access the course. Keys are valid for one enrolment only, and cannot be used again, or reset.

Enrolment keys can also be purchased through the FoodSafetyMarket online store. In this manner, you can purchase a group of keys for co-workers or friends, or even just a single key, should you prefer not to use the PayPal Self-Enrolment option.

The enrolment key is private - DO NOT share it with anyone.

Entry link: What is an "enrolment key" and do I need one?

2. COURSE INFORMATION

Question:

Can I communicate with other students?

(Last edited: Thursday, 7 June 2018, 12:16 PM)
Answer:

Yes. While most students take a self-paced independent approach to the online learning, we have provided a "Chat Room" within the online training courses. These chat rooms allow learners to communicate with other members of their training group.

Please note that these are monitored chat rooms, where inappropriate postings will be removed and students can be expelled for repeated infractions.

Learners may also send private messages to other active learners within a course.  To do this, the learner must click on their name in the top right corner, and select "Messages" from the drop-down.  The "Messages" screen has a "Contacts" drop-down on the left side.  The learner can select the appropriate course, and then a list of active learners will be presented.

Again, this communication is being offered for learners to have the ability to communicate with each other.  Anyone caught abusing this tool (using abusive or foul language, spam, or soliciting), will be dealt with accordingly.

Entry link: Can I communicate with other students?

Question:

Can I take the course in a classroom setting?

(Last edited: Tuesday, 19 July 2016, 2:29 PM)
Answer:

Yes. Click this button to find a class listed publicly in your area.
Search for a public class

If you are not able to find a class near you, or you would like to arrange a class for a group, you may request a trainer. Click on the request button below to fill out a form, and a representative from our team will be in touch with you within one business day.

Request a training session

Entry link: Can I take the course in a classroom setting?

Question:

Do I need to know a lot about computers?

(Last edited: Tuesday, 19 July 2016, 2:35 PM)
Answer:

You need to be comfortable using a computer to browse the Internet as well as send and receive e-mail.

Entry link: Do I need to know a lot about computers?


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