Frontline Food Safety -- Classroom Training

Course Description

Frontline Food Safety

The Frontline Food Safety (FFS) online training course will help team members in food service and food retail operations learn how to prepare and serve safe food. It will help them follow safe food handling practices, policies and procedures in their workplace. This course is based on standards established in the Food Retail and Food Services Regulation and Code (FRFSRC), and recommendations from Health Canada and the Canadian Food Inspection Agency CFIA.
Who Should Take the Course?

This course is designed to deliver comprehensive food safety information to:

  • Employees of Food Service Operations;
  • Eemployees of Retail Food Operations;
  • Students in culinary, nutrition and hospitality management courses.

Course Outline

This course has 16 topics. Learners will be guided through all 16 topics by a Certified FFS Trainer. At the end of the training session, participants should have enough command of the material to attempt the Certification Exam.

Topics include:

  • A brief welcome
  • The importance of food safety
  • Regulations (federal, provincial and municipal)
  • Biological hazards
  • Other food safety hazards (chemical, physical and allergens)
  • Hygiene (personal)
  • The thermometer (selection and calibration)
  • An introduction to the flow of food (identify the 5 main areas)
  • Receiving
  • Storage (refrigerated, frozen, dry goods, etc.)
  • Food preparation
  • Service
  • Food safety programs
  • Facilities and equipment(buildings, utilities, selection and maintenance)
  • Cleaning and sanitization
  • Pest control

Course Features

Some of the features of our classroom food safety training are:

  • All participants should receive their own full-colour copy of the FFS Participant Workbook.
  • All classes are led by Certified FFS Trainers.
  • Information is presented through power point presentations, as well as through class interactions.
  • Trainers may include live demonstrations to reinforce certain points.
  • Questions can be directed to the trainer during the session (prior to the exam).

Course Duration

The FFS classroom course is typically completed in one session. The day usually runs 8 hours, and that includes all of the lessons as well as the exam, plus short breaks and possibly a lunch. The material can also be broken up across multiple days, although this is usually more common if the training is offered through a school or institution.


The final step to complete FFS Certification requires learner to write a final Frontline Food Safety Certification Exam. This is a 70-question exam that requires a minimum of 7% (42 of 60 questions) to pass. Depending on the trainer and available facilities, this exam may be administered on paper or online. Paper exams cannot be marked on the spot, so scores may not be known for a week or more.

Upon successful completion of the exam, the learner will be designated "FFS Certified" and will receive a Frontline Food Safety Wallet card.

Find or request a training session

Search for a class

Many of our trainers offer public classes. To see if there is a public class available near you, please click on the search button below.

Search for a public class

Request a training session

If you are not able to find a class near you, or you would like to arrange a class for a group, you may request a trainer. Click on the request button below to fill out a form, and a representative from our team will be in touch with you within one business day.  Arranging a trainer requires time and planning, so please try to select a date at least 4 weeks in the future.

Request a training session

Frequently Asked Questions

This resource provides answers to frequently asked questions. You can search the complete FAQ database or read through the FAQs in each category.

Categories include:

  1. Enrolment Information
  2. Course Information
  3. Certification Exam

Read FAQs...

Accreditation from Health Authorities

National Accreditation

Our food safety programs have been accredited by the governing health authorities in all provinces and territories across Canada.

What does "accreditation" mean?

"Accreditation" is a process of validation in which institutes of learning are evaluated. In this case, the standards of accreditation are set by government health authorities for each province, territory and, in some cases, municipalities. Receiving accreditation means that the material presented in our training program and examinations meets or exceeds the standards put forth by the evaluating organization. Food safety accreditation is based on two parts: training and examination. Both components are required in order to receive food safety certification, as outlined by the governing health authorities.

Search our accreditation database

To view all accrediations, please click the button below to access our searchable database
Search the database...

Certification Exam

Writing the NFSTP Certification Exam

Why is it needed after the training?

Our accreditation from health authorities is based on two components:

  • Completion of the Frontline Food Safety program, either in-class with a Certified FFS Trainer, or online through the FFS Online Training; and
  • Successful completion of the FFS Certification Exam, either on paper or online.

The certification exam is required to demonstrate retention and understanding of the concepts presented within the training. Test takers will be challenged to show the ability to apply the information in situations that more-accurately reflect the daily functioning of a food service operation.

What is it?

The Frontline Food Safety certification exam consists of 60 questions. Full certification with FFS requires a minimum grade 70% (42/60) on the exam.

Questions presented in the exam reflect all of the different components of the FFS training program.

Who is eligible to write the certification exam?

Prior to writing the food safety certification exam for FFS, you will be required to provide proof of eligibility. Eligibility is based on meeting any 1 (one) of the following criteria:

  • Completion of FFS Online Training, or
  • Completion of FFS in-class training with a Certified FFS Trainer, or
  • An unsuccessful certification exam attempt within the previous 6 months.

PLEASE NOTE : Those wishing to re-certify with FFS must complete the training again (online or in class). No one may re-certify in Frontline Food Safety without meeting one of the above-mentioned criteria within the preceding 6 months.

Examination Process

All food safety certification exams must be written in the presence of someone specifically authorized to administer exams with our organization. The exam administrator will explain the rules, and provide guidance prior to the start of the exam. Once the exam begins, the exam administrator will observe the process to ensure that all rules are followed, but will not offer any assistance (including clarification of questions, translation of questions, or any guidance that would help lead a test taker toward the correct answer).

Arrange an exam

If you took your FFS training in a classroom setting, and did not write your exam at the end of the session, or you were not successful in your attempt and you need to re-write, you may request another attempt. If the trainer who conducted your class is not going to administer the exam, use the button below to request another proctor. Our team will be happy to assist you.

Request an exam proctor

For those learners who are unable to make arrangements to have a proctor physically present in the room with them, the exam may be written with a web proctor. This service allows the test taker to connect online to one of our affiliated web proctor organizations. While connected, the web proctor will monitor the test taker via web cam, and will audit computer activity, to ensure that all rules are being followed.

Certified FFS Trainers and Certified FFS Proctors are NOT permitted to provide exam administration via web cam. All Certified FFS Trainers and Proctors must physically be in the same room with a test taker in order to administer the FFS Certification Exam. Anyone wishing to use the web proctor service must follow all of the steps within the FFS Online Training in order to schedule, purchase, connect and complete the FFS Certification Exam.

For more information regarding the various formats and conditions that we offer for certification exams, please visit the FAQ entry "What are the options for writing the certification exam?"

Last modified: Thursday, 18 January 2018, 9:45 AM