Support for Online Training
If you are experiencing difficulties with one of our online training courses, please take a moment to browse through the appropriate FAQ.
We have compiled fairly extensive lists of questions, and often you will find the answers you need much quicker through the FAQ than waiting for an available support technician.
We provide support through online chat during regular support hours (Monday - Friday, 8:30am - 5:00pm EST, excluding holidays and special events).
If you would like to participate in a live chat, please fill in the form below and click "Chat now" when you are ready to begin.
Please note, the live chat will initiate a download of a chat program. You must run the program in order to connect to our support centre.
If you are experiencing technical difficulties, and wish to speak with a support technician directly, please call 1-888-829-3177.
Regular support hours are Monday - Friday, 8:30am - 5:00pm EST (excluding holidays and special events).
Please note, calls are sorted into priority sequence. If your call is not an urgent matter, or if their are no support technicians available, you may be directed back to the Frequently Asked Questions.
Any messages left on the answering service will be actioned within 2 business days, in priority sequence.
If you are experiencing technical difficulties, and wish to send an email request for support, please use the form below, or send an email to firstname.lastname@example.org.
Please note, support emails will be actioned within 2 business days, in priority sequence.